We value your business and understand that shopping online can make product selection very difficult. This is why we provide a vast pool of information on each product that we sell, from material name and texture to measurements and actual-size images. We encourage you to use this information when you make a purchase, as all sales are final.
You have 2 days from your order delivery date to report any defective item/items, such item/items will be replaced.
You have 3 days from your order delivery date to report any clothing items that do not fit, such items may be exchanged for a different size, however "The Kat House 69" does NOT accept any returns or exchanges on sex toy or two piece items such as Lingeries, Bras & Panties . A $10 restocking fee will apply
- We do not offer satisfaction returns.
- All returns must be pre-authorized.
- Items must be returned in their original packaging unwrapped or unopened, unless there's a defect.
- Shipping charges will not be refunded
- NO REFUND EXCHANGES ONLY ON WAIST TRAINERS, WAIST BELTS & CORSETS
-There will be a shipping charge/fee for all Corsets,Waist Trainer and Waist Belts Exchange
How to make a return
- Your order number, name and email address.
- Products you wish to return and the reason for the return.
When can I expect my credit and/or replacement?
Please allow up to 7-10 business days from the date we receive your package for us to process your credit and/or replacement.